Our work in this area focuses on strengthening the capacity of civil society organizations and public authorities to tackle particular service delivery challenges. We do this by supporting their efforts to operate adaptively, so that they can address the political economy dynamics that hold these challenges in place. Our primary project in this area is focused on strengthening health systems to address service delivery challenges, with work relating to the education sector in the pipeline. Our work on service delivery is informed by our experience in developing and deploying our “Treasure Hunts” methodology: a problem-focused and user-centered approach to following the money from revenues, to resource allocation, to contracts and spending, to service delivery results.

Current Projects

Supporting Health Systems

We are working with international organizations and partners across three countries, to design, pilot and test a participatory systems mapping approach to strengthen health systems. Our intent is that this will inform and support our partners’ efforts to address service delivery challenges in their respective contexts, and strengthen their capacity to address similar situations in the future. We are learning how to support participatory systems mapping approaches, and will synthesize, document and share the insights to inform similar initiatives in health and other sectors.

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Data for Accountability

We are working with partners in Colombia and Nigeria and the Transparency and Accountability Initiative to generate evidence about the effectiveness of different approaches to using data to address governance challenges. In Nigeria, our partners are the Public and Private Development Centre, which focuses on procurement, and the Human and Environmental Development Agenda, which focuses on illicit assets. In Colombia, our partners are Transparencia por Colombia and Akubadaura, which focus on extractives. We are learning about how political dynamics enable or hinder the use of data to address local accountability gaps, and using these lessons to inform grant making and the design and implementation of projects that aim to use data to fight corruption and demand accountability.